Questions, answered

Decibel School of Music is a piano, keyboard, guitar and voice academy founded by Koushik Mukherjee. We've been teaching in-person in Bhagalpur, Bihar for five years, and now offer the same live, 1:1 teaching as online classes as well.

Yes. Every course is taught to both age groups — teaching style, pacing and repertoire are adjusted to suit the student, whether they're a child just starting out or an adult picking up an instrument for the first time.

Yes. Our academy in Bhagalpur continues to run in-person classes alongside our new live online classes — pick whichever format suits you at the time of enrollment.

We offer five tracks: Sing While You Play (vocals + keys together), Keynotes (regular keyboard/piano), Strumline (regular guitar), and two Trinity College London graded, certified tracks — Crescendo Keys (piano) and Crescendo Strings (guitar).

If you want to sing and play at once, start with Sing While You Play. For structured, regular keyboard/piano or guitar lessons, choose Keynotes or Strumline. If you're aiming for an internationally recognised qualification, go with Crescendo Keys or Crescendo Strings. Still unsure? A trial class is the easiest way to decide.

Yes, having access to a keyboard/piano or guitar at home is recommended so you can practise between live classes and get the most out of your course.

Yes — if you'd like to switch tracks or instruments, get in touch with our team. Transfers between courses are handled on a case-by-case basis.

Yes. Every Decibel class — online or offline — is a live session with a dedicated teacher. We don't use pre-recorded videos or group batches unless you specifically choose a group format.

A stable internet connection, a device with a camera and microphone (phone, tablet or laptop), your instrument, and a reasonably quiet space to learn in.

Classes are conducted over standard video conferencing tools. Your teacher or our team will share the exact link and any setup instructions before your first session.

Sessions may be logged for quality and teaching purposes, but classes themselves are taught live rather than delivered as pre-recorded content. See our Privacy Policy for details on how session data is handled.

Crescendo Keys and Crescendo Strings follow a graded syllabus (Grades 1–8) examined by Trinity College London, giving students an internationally recognised music qualification as they progress.

No — Keynotes and Strumline are regular, non-graded courses for students who want to learn without sitting formal exams. Certification is entirely optional, through Crescendo Keys or Crescendo Strings.

Certification/exam fees for graded courses are separate from regular course fees and, once submitted to the certifying body, are non-refundable. See our Refunds and Cancellations Policy for details.

Tap any "Book a Trial" button on our homepage, or write to us directly using the contact page . Our team will schedule your first live session, free of charge.

Yes, your first trial class is offered free of charge (or at a nominal fee, if stated otherwise), with no obligation to enroll afterward.

Course fees are billed monthly or per term, depending on the track, and are processed through our secure third-party payment gateway. Full details are shared at the time of enrollment.

Yes — you can request a full refund within 14 days of your enrollment/payment date. Full details are in our Refunds and Cancellations Policy .

Classes are scheduled weekly at a fixed slot agreed with your teacher at enrollment. If you need to reschedule, we ask for at least 24 hours' notice.

Classes missed without prior notice may not be eligible for a make-up session. If a class is cancelled or rescheduled by Decibel, we'll always offer a make-up class at a mutually convenient time.

Yes, students facing genuine difficulty (illness, relocation, etc.) can request to pause their course or transfer remaining sessions, subject to academy approval. See Section 6 of our Refunds and Cancellations Policy .

Use the Login button in the top navigation on our homepage. Login credentials are shared once your enrollment is confirmed.