Privacy Policy — Decibel School of Music

01

Information We Collect

We may collect the following categories of information:

Personal details

Name, age (or guardian details for minor students), email address, phone number, and address.

Account information

Login credentials for our student/parent portal.

Payment information

Billing details processed through our third-party payment gateway (we do not store full card numbers on our own servers).

Course-related info

Enrolled courses, grade level, attendance, progress notes, and trial booking details.

Communication data

Messages sent through our Contact or Support forms.

Technical data

IP address, browser type, device information, and usage patterns collected via cookies (see Section 4).

Online class data

Where classes are conducted via video conferencing tools, session recordings or attendance logs may be created for quality and teaching purposes.

02

How We Use Your Information

We use the information we collect to:

Process enrollments, trial bookings, and payments
Schedule and deliver online and offline classes
Communicate with students/parents about classes, schedules, or academy updates
Respond to support requests and inquiries
Improve our courses, website, and teaching quality
Meet legal, accounting, or regulatory requirements

03

Children's Privacy

Many of our students are minors. Where a student is under 18, we collect and process their personal information based on consent provided by a parent or legal guardian, who is responsible for reviewing this policy on the student's behalf. Parents/guardians may contact us at any time to review, update, or request deletion of their child's information.

04

Cookies and Tracking

Our website may use cookies and similar technologies to remember login sessions, understand site usage, and improve user experience. You can control cookie preferences through your browser settings; disabling cookies may affect certain website features (such as staying logged in).

05

Sharing of Information

We do not sell your personal information. We may share information with:

Payment processors, to complete transactions securely
Video conferencing / online class platforms, to deliver online lessons
Service providers who support our website, hosting, or communication tools
Legal authorities, where required by law or to protect our rights and safety

All third parties are expected to handle your data securely and only for the purposes described here.

06

Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of online transmission or storage is completely secure, and we cannot guarantee absolute security.

07

Data Retention

We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

08

Your Rights

Depending on applicable law, you (or a parent/guardian, for a minor student) may have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information, subject to legal/record-keeping requirements
Withdraw consent for optional communications (such as marketing emails)

To exercise these rights, contact us using the details in Section 10.

09

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

10

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us using the details below.